Suzin L. Chocolatier
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Elyria Retail Store

230 Broad Street
Elyria, Ohio 44035
Phone: 440-323-3372
Toll Free: 877-530-6792

Fax Your Order To:
440-323-6627
(24 hours)

Monday - Saturday: 9:00am - 6:00pm
Sunday: 11:00am - 3:00pm
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Amherst Retail Store

2273 Cooper Foster Park Road
Amherst, Ohio 44001
Phone: 440-282-1050

Fax Your Order To:
440-323-6627
(24 hours)

Monday - Saturday 10:00am - 6:00pm
Closed Sundays

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A helpful FAQ during this hectic time...

FAQ FOR QUARANTINE SHOPPING AT SUZIN L’S


Q: Can I order on the phone?
A: No. Unfortunately, we are unable to keep up with the volume of phone calls, so to streamline being able to fill your orders, you must place the order on our website at www.suzinl.com.

Q: Do you have chocolate covered strawberries?
A: No. We are currently unable to offer our chocolate covered strawberries. Once we are able to open our doors, they will be back! So sorry for the inconvenience.

Q: “I don’t see _________ on the site. Can I call in order that item?”
A: No. We are doing our best to keep our inventory on the website up-to-date. If an item is not listed on our site, it is because it is not out of stock.

Q: Do I have to use PayPal to check out?
A: Yes! We process all orders through PayPal, however, you do not have to have a PayPal account. Simply click “Check out with PayPal” and the next screen will give you the option to select “Pay with Debit or Credit Card” instead of logging in.

Q: My PayPal receipt says “Ship To Address.” Is my order being shipped or can I curbside pick up?
A: PayPal receipts are still showing “Ship to Addresses” because PayPal doesn’t usually offer a curbside pick up choice. Be assured, if you did not pay a shipping fee, your order will be ready to be picked up the following day from 3-6pm in our Elyria store parking lot. We have disabled the shipping choice on our site for the time being, so if your order was placed on or after 4/7, you can be sure it is for a curb side pick up.

Q: Can I place an order to be shipped?
A: No. Since items shipped would not arrive to their destinations before Easter, we have chosen to disable shipping options for now to allow our small team to be able to fulfill Curb Side Pick Up orders. Sorry for the inconvenience.

Q: The website has no items available? What is going on?
A: We may temporarily disable our website options while we check our inventory and make sure we can fulfill commitments to orders already placed. Check back occasionally, as these closures should be short term.

Q: Why did an item get refunded on my order?
A: We are doing our best to manage our inventory as orders come in, but if we do not have enough of an item to fill your order, we will try contacting the email provided on your PayPal order and the phone number if provided to offer a substitute. If we do not hear back from those quickly, we will refund the cost of the item(s) missing. If you see a partial refund on your order, check your email associated with your PayPal account for a message from customer service.

Q: How are you all doing?
A: Physically, all employees (just 4 of us here!) are healthy and self-isolating outside of coming to the store to fill your orders. We are using gloves to handle product, constantly washing our hands, and when passing orders to your cars, being careful to make no physical contact whatsoever. Emotionally, we are touched and overwhelmed at the outpouring of support and patience from our loyal customers in this very strange time. We are heartbroken that some of our customers will not be able to get exactly what they wanted from us this year, but so grateful for everyone being willing to make adjustments and continue to shop with us.

Q: What will happen after Easter? Will you reopen?
A: At this time, everything is still so uncertain. We are unsure what the future holds for us, but are staying positive that we will get through this together. Please keep checking our Facebook page for updates and if/when other items will be available for curbside ordering after Easter and when our stores can reopen for shopping.

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