Support
SHIPPING INFO
When will my order ship out?
Once we receive your order, the candy is carefully hand-packed and shipped out within 1 - 2 business days. Orders placed on Friday, Saturday or Sunday may not ship until Monday.
Will I receive an order confirmation?
Yes, your confirmation should be emailed to you within the hour, or within 24 hours at most. If you don't see the confirmation in your inbox, please check your spam or junk folder. If you still haven't received it within 24 hours, please contact us at 877-530-6792.
Will I receive a shipping confirmation?
Yes. Your confirmation will contain a tracking number for USPS. If you don't see the confirmation in your inbox, please check your spam or junk folder. Check the status of your order on USPS website.
Can I place an order to be shipped to warm-weather parts of the country?
Yes! We monitor the weather and suggest expedited shipping services when necessary to ensure the safe delivery of our chocolates.
Can I ship my order to an address outside of the US?
Absolutely! We love seeing our confections shipped internationally. It makes the world a sweeter place! For assistance, please call us at 440-323-3372 or 877-530-6792 so that we can verify the shipping destination and monitor the current weather conditions.
Can I place an order online and pick it up at one of your stores?
Absolutely. When checking out choose "Pick Up In Store" form the shipping options. Your order will be ready within 1-2 days to be picked up at our Elyria location. If you would like to have the order picked up at our Amherst store, please indicate so in the "Special Instructions" section of your order. An email will be sent when your order is ready for pick up.
I want to order chocolate covered strawberries to be shipped, but I don’t see them as an option. Can I order them online?
Our strawberries are extremely perishable. Expedited shipping, an insulated carton and an icepack are all necessary to preserve the berries during transit. For these orders, we request that you contact us directly so that we can talk to you about your options and quote you a specific shipping fee. Please call us at 440-323-3372 or 877-530-6792.